COMMONLY ASKED QUESTIONS
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are made in the USA
ARE YOUR PRODUCTS NATURAL?
Yes. Our products are natural. We aim to use natural, organic and vegan friendly ingredients.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
Our products are formulated to be safe for all skin types.Â
However, if you have any concerns, please consult your doctor with the list of ingredients found on the label or website.
HOW LONG BEFORE I RECEIVE MY ORDER?
The process time is 24-48 hours. When your order has been shipped, you will receive an email to the contact information you provided when you placed the order informing you that your order has been shipped. Standard delivery time within the United States in 4-7 business days.
DO YOU SHIP INTERNATIONALLY?
Yes
WHAT CARRIER DO YOU USE?
We currently use USPS. However, we are constantly exploring options to get your order to you quicker and more efficiently.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
You may return item(s) to us within 30 days of your purchase for a full refund or exchange. Items must be returned in the original condition and accompanied by receipt of proof of purchase. Return shipping cost will be the responsibility of the customer unless the return is the result of an error by the company. Please note that the return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and PayPal
WHAT IS YOUR REPLACEMENT POLICY?
We will provide a replacement of your damaged or missing item(s). Please contact us as soon as possible to resolve the issue @ ashe.spiritualskincare@gmail.com
If you have any more questions or need additional information, please don’t hesitate to get in touch.